7 best RMM software providers compared

IT teams lose valuable resources every day to manual updates, closing security gaps, and handling endless support requests. At the same time, critical device failures often go unnoticed until it’s already too late.
Remote Monitoring & Management (RMM) software turns this chaos into a structured, automated process.

In this article, you’ll learn which RMM providers truly stand out and how to choose the right solution for your company.

What is RMM software and why is it important for your business?

RMM stands for Remote Monitoring and Management. In simple terms, it means remotely monitoring and managing IT systems.
RMM software enables IT administrators to monitor, maintain, and manage endpoints, servers, and networks from anywhere.

The biggest advantage is that there’s no need to be physically on site. Instead of reacting to problems after they occur, remote management software works proactively.

Each managed device runs a small piece of software called an agent. This agent collects status data and sends it to a central console. If an issue is detected, the agent automatically generates a ticket. This allows IT technicians to respond immediately and resolve problems before they disrupt business operations.

Features and use cases of RMM software

Modern RMM solutions go far beyond simple monitoring. They combine device management, automation, and security features in a single platform.

Benefits of Remote Monitoring & Management

Remote Monitoring & Management offers a wide range of benefits for modern IT environments:

• Proactive issue resolution: RMM software detects and resolves issues before they impact your users. This minimizes downtime and keeps your IT stable and secure.‍
• Increased efficiency: With remote access, the affected system can be reached with a single click, whether it’s located in the same office or on another continent.‍
• Time savings: By eliminating on site visits and enabling instant remote access, tasks can be completed much faster, allowing teams to save significant time.‍
• Significant cost savings: Reduced travel time and expenses through remote access, lower personnel costs through automation, and optimized resource usage all contribute to substantially lower IT spending.

Overall, Remote Monitoring & Management increases IT efficiency, stability, and security while sustainably improving service quality.

deeploi goes one step further. deeploi combines classic RMM capabilities with automated onboarding, cybersecurity, and professional IT support.

The best RMM software providers compared

Choosing the right RMM software depends on several factors, including feature set, ease of use, and support quality. In this comparison, we present seven providers and innovative solutions to help you find the platform that best fits your company’s requirements.

NinjaOne

NinjaOne has established itself as a specialist for Managed Service Providers and supports more than 35,000 customers worldwide. The cloud-based platform stands out for its cross-platform management capabilities.

Key features

• ‍Real-time monitoring and alerts: Monitoring of endpoints, servers, and applications with automated alerts.‍
• Automated patch management: Centralized installation of updates for Windows, macOS, Linux, and many third-party applications.‍
• Remote access and remote support: Direct remote control of devices for fast issue resolution.‍
• Scripting and workflow automation: Automation of recurring tasks using scripts.‍
• Integrations with PSA, backup, and security tools: Available through native integrations or third-party tools.

NinjaOne is known for its fast implementation and strong out-of-the-box automation. It is particularly well suited for MSPs and IT teams that place a strong emphasis on automation.

Limitations

• Fewer integration options compared to some competitors.
• Basic scripting engine compared to enterprise-grade solutions, with no encryption for stored parameter values.

Atera

Atera positions itself as an all-in-one solution that combines RMM, PSA (Professional Services Automation), remote support, and ticketing in a single platform. Its cloud-based SaaS model means no on-premise servers, fast deployment, and access from anywhere.

Key features

• ‍Real-time monitoring and remote access: Central visibility across devices and fast remote control.‍
• Automated patch management: Centralized deployment of updates across multiple operating systems.‍
• Ticketing and helpdesk: Integrated service desk with ticket automation and SLA tracking.‍
• Asset management and reporting: Device inventory management and detailed reporting on the IT environment.

Atera provides a unified IT management platform that brings support, monitoring, and PSA together in a single console. Its per-technician pricing model makes Atera especially attractive for growing companies that manage many devices with a relatively small IT team.

Limitations

• MDM is only available via separate third-party integrations.
• Occasional delays in remote access under certain network conditions, with temporary performance issues on the server side.
• Limited integration options with external tools.

ConnectWise RMM

ConnectWise RMM, formerly known as ConnectWise Automate, is one of the more established RMM solutions on the market. It primarily targets Managed Service Providers with mid-sized to large customer portfolios. The platform offers comprehensive monitoring, automation, and patch management capabilities.

Key features

• ‍Intelligent automation and alerts: Proactive monitoring with configurable conditions and alerting.‍
• Automated patch management: Centralized policies for operating system and third-party application updates.‍
• Remote troubleshooting and access: Integrated remote control features for efficient issue resolution.‍
• Network monitoring and analysis: Visibility into network devices and infrastructure components.‍
• Integrations and advanced workflows: Script-based automation, reporting, and PSA integrations.

ConnectWise RMM is a strong fit for MSPs that already operate within the ConnectWise ecosystem or require a highly customizable RMM platform with advanced automation capabilities. However, the platform demands a solid level of technical expertise to fully leverage its strengths.

Limitations

• Requires significant onboarding time and technical expertise to unlock its full potential.
• Complex integrations, particularly when connecting to existing or legacy IT systems.
• Migration from other RMM solutions can be complex and must be carefully planned.

N-able

N-able offers two RMM solutions designed specifically for Managed Service Providers: N-central for scalable environments and N-sight RMM for smaller MSPs. N-central, in particular, strikes a strong balance between comprehensive functionality and usability, enabling MSPs to become productive quickly.

Key features

• ‍Comprehensive monitoring and alerting: Out-of-the-box templates for performance and health checks.‍
• Patch management and remote access: Automated updates and fast remote connections.‍
• Security integrations: EDR, threat hunting, and optional cloud backup combined with RMM functionality.‍
• Cloud-native architecture: Flexible scalability for growing IT environments.

N-able is well suited for MSPs of all sizes that are looking for a balanced RMM solution. Its strong MSP focus is reflected in well-designed workflows and practical feature sets.

Limitations

• Requires a certain level of technical expertise to fully utilize advanced features.
• Support response times can be longer on lower-tier support plans.

Pulseway

Pulseway is a modern, user-friendly RMM solution known for its excellent mobile app and real-time notifications. It is particularly attractive for small to mid-sized MSPs and IT teams that value mobility and fast response times.

Key features

• ‍Live monitoring and network discovery: Real-time visibility into servers, workstations, and network devices.‍
• Automated workflows and patch management: Multi-level automation with customizable workflows.‍
• Remote control via mobile app: Device access and management directly from iOS and Android devices.‍
• Ticketing and PSA integrations: Direct integration with ticketing systems and alert-based workflows.

Pulseway is especially suitable for MSPs and IT teams that want mobile-first management and quick deployment without sacrificing core RMM functionality.

Limitations

• Offline devices cannot be accessed or queried.
• MDM functionality is limited to Apple devices, with no support for Android.

Syncro

Syncro is a modern, cloud-based all-in-one platform that combines RMM, PSA, remote support, and integrated payment processing. The solution is designed specifically for small to mid-sized MSPs looking for a cost-effective alternative to established vendors without sacrificing essential functionality.

Key features

• ‍Remote monitoring and alerting: Monitoring of endpoints and servers.‍
• Automated patch management and scripting: Standard RMM capabilities for automating maintenance tasks.‍
• Integrated remote support and payments: Built-in support tools combined with payment processing via Stripe to streamline MSP workflows.

Syncro is particularly suitable for smaller MSPs and IT service providers seeking a modern, user-friendly platform at an accessible price point.

Limitations

• Users report slow support response times.
• Limited RMM automation, with weak automation capabilities and no flexible API.
• Restricted patch management, available for Windows only.
• No native MDM, meaning no mobile device management for smartphones or tablets.

deeploi

While many RMM providers focus primarily on classic remote monitoring and management capabilities, deeploi takes a broader approach without losing sight of the RMM core. The platform covers the full spectrum of modern RMM functionality, from visibility and remote control to security, and enhances it with intuitive usability, integrated support, and proactive IT services.

Key features

• ‍Platform dashboard and inventory: Real-time monitoring of all devices, users, system states, and installed software.‍
• Mobile device management (MDM): Centralized, remote control and configuration of all devices to ensure company standards and compliance.‍
• Software deployment: Centralized installation and updates of applications across all devices without manual effort.‍
• Patch management: Automated updates for operating systems and third-party software to close security vulnerabilities.‍
• Zero-touch provisioning: Devices are delivered preconfigured and ready for use immediately.‍
• Device encryption: Protection of sensitive company data and support for GDPR compliance.‍
• Policy enforcement: Automatic enforcement of security policies such as password requirements and access controls.‍
• Remote lock and wipe: Securing lost or stolen devices through remote locking or data deletion.‍
• Cybersecurity: Active threat detection to prevent attacks.‍
• Proactive issue detection: Early identification of issues such as storage bottlenecks or failed services.‍
• Helpdesk: Combines monitoring with direct problem resolution by experts, reducing downtime and relieving internal teams.

deeploi deliberately focuses on simplicity and automation for non-IT experts. IT teams that require extensive custom scripting capabilities will find deeploi to be a user-friendly alternative to complex enterprise solutions.

What makes a good RMM software?

The right RMM software can significantly improve the efficiency of your IT processes. The following factors will help you make the right choice.

Five key factors for choosing the right RMM solution

‍Feature Set and Integrations: A strong RMM solution covers all essential IT tasks and automates time-consuming processes. This allows you to detect issues early and prevent outages before they occur.
Integrations play a critical role here. An RMM platform that connects seamlessly with your existing tools saves time and reduces potential sources of error.

Ease of Use: Even the most powerful software provides little value if it is too complex to use. For companies without a dedicated IT department, intuitive usability is essential. Non-technical users should be able to handle basic tasks and maintain visibility without friction.

Support and Reliability: When issues arise, fast and competent support matters, especially for business-critical systems. Professional providers stand out through clear service level agreements and reliable assistance when it matters most.

deeploi sets a strong benchmark here with an average response time of 12 minutes and an SLA of 30 minutes. This proactive support approach ensures that issues are resolved before they impact productivity.

Security and Compliance: RMM systems have access to your entire IT infrastructure, which makes strong security standards essential. For companies operating in Europe, GDPR compliance is also a non-negotiable requirement.

Transparent Pricing: RMM software is a long-term investment. A fair and transparent pricing model is therefore critical. Hidden costs for setup, training, or additional features can quickly inflate budgets and make total costs difficult to predict.

Which RMM solution is right for your business?

Choosing the right RMM software depends on your specific requirements, company size, and IT setup.

• ‍For established MSPs with strong technical expertise: ConnectWise RMM and N-able offer deep functionality and extensive customization options.‍
• For SMBs and startups: Atera and deeploi stand out with their all-in-one approach.‍
• For mobile IT teams: deeploi and Pulseway excel with strong mobile apps and real-time notifications.‍
• For companies without a dedicated IT department: deeploi offers the most comprehensive all-in-one solution with integrated RMM capabilities.

What makes deeploi different?

While traditional RMM software is primarily built for Managed Service Providers, deeploi goes far beyond that. The platform combines RMM with full device management (MDM), automated onboarding and offboarding, software deployment, cybersecurity solutions, and professional IT support.

deeploi is designed specifically for small and mid-sized companies that either do not have an internal IT department or want to reduce the load on their existing teams. It is also well suited for fast-growing companies where manual IT processes no longer scale and automation becomes essential.

Rather than monitoring isolated IT processes, deeploi manages your entire IT infrastructure and turns IT from a time-consuming challenge into a reliable growth enabler for your business.

The key advantages of deeploi

✅ RMM combined with personal support
Unlike many tools, deeploi combines automated RMM functionality with an integrated helpdesk that not only detects issues but actively resolves them.

✅ No IT expertise required
While many RMM solutions require technical knowledge, deeploi takes over complete IT management. HR managers, office managers, and founders retain full transparency and control without investing additional time or effort.

✅ EU and GDPR focus
As a European solution, deeploi is designed to meet local data protection and security requirements.

✅ One platform instead of multiple tools
Patch management, MDM, inventory, monitoring, and support are all combined in a single platform. No additional tools are required.

Traditional RMM software typically covers only selected areas. deeploi delivers your entire IT infrastructure from a single source. For companies without an internal IT department, this means you can focus on your core business while deeploi keeps your IT secure, stable, and efficient.

More than 200 companies already rely on deeploi and have significantly reduced their IT costs.

Schedule a demo now and see live how deeploi transforms your IT processes.

Conclusion: The best RMM solution for your business

Choosing the right RMM software determines how stable, secure, and efficient your IT operations will be. Core capabilities such as proactive system monitoring, remote access, automated patch management, device inventory, and security policies now form the foundation of modern Remote Monitoring & Management solutions. At the same time, providers differ significantly in usability, level of automation, and target audience.

Traditional RMM tools are primarily designed for technically experienced IT teams and Managed Service Providers that require deep configuration options and maximum control. Companies without an internal IT department benefit far more from solutions that combine RMM functionality with intuitive usability, integrated device management, and built-in security mechanisms.

This is exactly where deeploi positions itself as a comprehensive solution. In addition to core RMM capabilities, the platform combines automated onboarding, device management, security policies, and personal IT support. The result is reduced IT effort, faster response times, and an IT infrastructure that reliably scales alongside your business.

FAQ

What does RMM mean and what is RMM software?

RMM stands for Remote Monitoring and Management. RMM software enables the centralized monitoring and management of computers, servers, mobile devices, and network components, regardless of location. IT teams can maintain devices remotely, install updates, resolve issues, and monitor system performance without being physically on site.

What is the best RMM tool?

That depends on your requirements. MSPs with strong technical expertise often choose ConnectWise RMM or N-able. Smaller MSPs benefit from Atera’s attractive pricing model. For SMBs without an internal IT department, deeploi is the strongest option thanks to its intuitive interface, all-in-one functionality, and personal support with an average response time of 12 minutes.

Can RMM software integrate with our existing tools?

Yes, modern RMM platforms offer a wide range of integrations. deeploi goes a step further by connecting seamlessly with HR systems such as Personio, identity providers like Google Workspace, and cybersecurity tools. The advantage is a fully centralized platform without the need for additional standalone tools.

Which RMM features does deeploi offer?

deeploi includes all standard RMM capabilities such as monitoring, remote access, patch management, and asset management. These are extended with automated onboarding and offboarding in 3 to 5 minutes, integrated cybersecurity with SentinelOne and Acronis, HR system integrations, device procurement through partners, and personal IT support with an average response time of 12 minutes.

What differentiates deeploi from other RMM providers?

deeploi goes beyond classic RMM by offering an all-in-one solution for your entire IT infrastructure. Instead of focusing solely on monitoring and management, deeploi also delivers automated onboarding, HR integrations, cybersecurity, and personal IT support with fast response times. This combination makes deeploi particularly well suited for growing companies and teams without dedicated IT resources.