Scaling with confidence: NUON’s IT partnership with deeploi

Overview

• A transformation consultancy dealing with complex, time-consuming IT management.
• Seeking a flexible, transparent IT partner that could scale with their innovative business.
• Needed a solution that would free up time to focus on core consulting services.‍

‍IT Challenge

For Jonas Eggert, co-founder of NUON, IT management was an ongoing challenge. With over a decade in the consulting industry, he had encountered his share of technological hurdles. As NUON grew, he took on the role of IT manager alongside his core responsibilities.

"Most of the time, it was a constant struggle with IT hardware and software," Jonas recalls. "I’ve had experiences with multiple suppliers who were hard to reach or who couldn't solve my problems."

The challenges were profound:

• Critically slow response times from IT providers.
• Uncertainty about the company's IT infrastructure setup.
• Time-consuming technical troubleshooting that diverted focus from core business activities.

As a service-oriented company, every IT hiccup could potentially damage client relationships. Critical issues would emerge at the worst possible moments, threatening to derail engagements.

Solution

deeploi quickly became more than just an IT service provider for Jonas — they became a true business partner. He recognized three key differentiators that stood out:

• Unprecedented transparency in deeploi's approach.
• A team that was professional, friendly and responsive.
• A solution that seamlessly fit NUON’s needs as a growing startup, offering the flexibility and scalability required.

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Jonas also valued the transparent and flexible pricing model, which matched NUON's needs as a growing company. "The pricing was clear and aligned perfectly with our requirements," he explains.  

The solution includes:

• Multi-channel support system (ticket, email, calls).
• Expert IT infrastructure assessment and optimization.
• Streamlined processes for team management.
• Transparent and flexible pricing model.

Outcome

The difference is obvious. Where Jonas once spent a lot of time managing IT, he now dedicates just 25% of that time to technical tasks. Complex processes, which were once time-consuming, are now streamlined and managed with a simple ticket.

"I can just offload my topics to deeploi," Jonas says. "The first time I tried offboarding a colleague, I wasn't sure how it would work. But in the end, everyone was happy with the way it was solved." More importantly, deeploi provided time and peace of mind. "I don't need to do all the research anymore on how to solve IT issues. deeploi has my back and provides the solution," he adds.  

The partnership delivered tangible benefits:

• Reduced IT management time by 75%, freeing up time for core business activities.
• Gained immediate, multi-channel support with rapid issue resolution.
• Increased confidence in IT infrastructure and streamlined processes.
• Simplified complex operational tasks, such as employee offboarding, with a simple ticket system.

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About NUON

NUON is a German consultancy specializing in transformation services. They help businesses modernize their operations and embrace digital innovation. By partnering with deeploi, NUON has transformed its IT operations, ensuring efficiency, security and scalability as the company continues to grow.