Overview

• ease faced recurring challenges in IT administration due to staff turnover and reliance on individual administrators.

• After their internal IT admin left, ease decided to fully outsource IT to ensure continuity, scalability, and reliability.

• With deeploi, IT is now consistently available, easy to use, and seamlessly integrated with existing tools.

When internal IT becomes a bottleneck

IT challenge

For many years, ease managed IT internally with in-house administrators. While this worked in principle, it created a recurring structural challenge: IT knowledge and responsibility were tied to individual people.

As Marcel Hanselmann, Managing Partner at ease, explains: “It was always a pain with IT administrators. We hired them, they stayed for two or three years, and left. Then it started all over again.”

When the last internal IT administrator left at the end of the year, the team saw this as a turning point. Instead of replacing another individual role, ease decided to outsource IT administration entirely. A short attempt with another provider followed, but it quickly became clear that the setup wasn’t right, especially given ease’s Apple- and Google-based environment and their expectation of fast, reliable support.

“For us, it’s important to have an efficient IT environment and quick responses and resolution when IT issues come up,” Marcel says.

Scalable, automated IT with deeploi

Solution

That’s when ease got in touch with deeploi. They found a setup that matched how the company works today. Instead of managing IT internally or relying on a single administrator, IT is now delivered as a scalable service that integrates smoothly with existing tools.

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Key features of deeploi’s IT management software

Scalable, always-available IT operations. Outsourced IT administration removes dependency on individual IT administrators and eliminates availability risks caused by holidays or staff turnover. At the same time, the model is more cost-efficient, as ease gets access to a team of IT experts and standardized automation instead of relying on a single role.

Automated onboarding connected to HR tools. New employees are added in the HR tool, which is connected to deeploi. From there, deeploi automatically triggers the IT onboarding process: devices are pre-configured with the required tools already installed. User accounts and access to core applications are set up in the background, so new hires can start working immediately. This allows HR to manage onboarding end to end without technical expertise, while ensuring every employee receives a consistent, ready-to-use setup from day one.

Direct employee access to IT support. Employees can contact deeploi’s support team directly, without routing issues through an internal contact person. As Alexandra Geier, HR Manager at ease, puts it: “Getting help from deeploi’s IT support is fast, helpful and very transparent.”

Lower costs, faster onboarding, reliable IT

Outcome

By switching to deeploi, ease turned IT into a predictable, scalable function with measurable business impact:

• 40% lower IT costs compared to the previous setup, replacing internal admin effort with a scalable service model. “If you really do the math, it’s cheaper than before,” Marcel shares.

• Onboarding time reduced from up to 2 hours to just 5 minutes, freeing HR and operations from manual IT coordination.

• Lower internal workload and improved operational continuity, as IT is no longer affected by staff turnover, availability, or individual capacity.

• Fast and consistent IT support, with issues resolved quickly and without internal escalation.

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About ease

ease provides claims management and risk-related services for the real estate industry, supporting property managers and owners with property damage handling, insurance coordination, and related operational processes.